Shipping + Refunds

Shipping + Refunds

Shipping costs

Order have postage flat rate cost of $9.95.

Express Postage is also available for $13.95

International Shipping 
International shipping is a flat rate of $39.
Please note that delivery can take up to 3-6 weeks.
We are not responsible for border fees, taxes or customs charges.
All orders are sent via the most trusted service, Australia Post.  

Local Pick Up
Currently available from Mermaid Beach clinic 

 Delivery Time frames

Dispatch: 1-3 working days after purchase - all orders.
Delivery: up to 7 working days after dispatch, depending on your location. Rural locations may take up to 2 weeks.

 

Your shipping details

We recommend providing a work or home address where someone will be available to sign. Packages may also be left somewhere safe.

 

Our courier

We use sendle and Australia Post as our choice of courier.

 

Wholesale shipping

If you are interested in becoming a stockist, please email info@balanced-beings.com.au and we will send you information about stocking our products.

 

Return/Refund and Replacement Policy

We currently do not offer refunds so please choose your products carefully. To help you buy consciously we have highlighted the therapeutic benefits of every product we stock.

 
We only replace stock that has been damaged, if so please email info@balanced-beings.com.au with proof so we can replace the product for you. If you have ordered the incorrect product it can be swapped if it has not yet been prepared or dispatched. If you require a swap please email Info@balanced-beings.com.au