Privacy + Terms

Privacy Policy

Balanced beings follows and applies the Commonwealth Privacy Act 1988 and the Australian Privacy Principles. Balanced beings follows the requirements of the Privacy and Confidentiality Policy, ensuring security of all personal details. 


This Privacy agreement sets forth how we use and protect any information that you give us while you are using , any of our information, products and/or services and while communicating with us. This agreement also sets forth certain duties you may have as to Balanced Beings Collective when you use our website, our content and materials. Any information by which you can be identified when using our website will only be used in accordance with this Privacy Agreement and the Commonwealth Privacy Act 1988 and the Australian Privacy Principles. 


Code of Conduct

All practitioners and employees at Balanced Beings Collective understands that health practitioner that are not within the ambit of the Australian Health Practitioners’ Regulation (AHPRA) must follow the Code of Conduct.  The Code of Conduct Balanced Beings Collective follows is the National Code of Conduct for Health Care Workers in QLD, as this is the state the business resides in while conducting online, in person and mobile consultations. The Code of Conduct can be viewed below following the document attachment. 


Terms and Conditions



By continuing to browse and utilize our website you are agreeing to the terms and conditions of Balanced beings, which is outlined below.

All online content on this website: including our blog page, is solely provided for informational purposes, and should not replace the advise and knowledge of a health care professional. Information provided does not constitute or replace medical advice provided.


All naturopaths at balanced beings completed their bachelor degree qualification at Endeavour College of Natural Health and are currently practitioners with Australian Natural Therapies Association (ANTA). 


Business Policies


Payment Terms 

Purchasing a service or product from Balanced Beings Collective involves the collection of certain payment and billing data by our third partner partners. Data collection may include, but is not limited to: your name, credit card number, security code, expiration date, billing address and postcode. 


Booking Policy

Bookings for consultations can be made via our online booking page, Cliniko. A confirmation email and appointment reminders will be sent within 24 hours of the scheduled appointment, which will contain an online link to the video platform for the online consultations. Payment is required upon booking and billing data will be collected by our third-party partners.


Pricing Policy

Pricing of services may change at any time, and discounted consultations are only available at a lower price during the detailed time of sale. 


Cancellation Policy

At Balanced Beings Collective, we strongly value our client’s time, therefore in return we appreciate your mutual respect. Taking this into consideration, Balanced Beings Collective has a strict 24-hour cancellation policy. Cancellations that fall within 24 hours of the scheduled consultation will result in the loss of the consultation fee. Failure to attend an appointment will result in the loss of the consultation fee. Cancellations that fall outside the 24 hour time frame can be rescheduled for a different time. 


Appointment Changes

Clients may re-schedule consultations up to 24 hours prior to a scheduled appointment. Please contact via email for appointment changes. If for any reason a practitioner from Balanced Beings Collective cannot attend an appointment due to sickness or unforeseen circumstances, the client will be advised as soon as possible. Balanced Beings Collective offers the client an option to re-schedule or a full refund on this occasion.  


Client Forms

Balanced Beings Collective requests new clients to complete the Client Registration Form and the Pre-Assessment Questionnaire 24 hours before the scheduled appointment. Client Registration Forms are emailed to clients at the time of the booking. When an intake form is not completed prior to the scheduled appointment, it will need to be completed during a consultation at the expense of their consultation time. With consideration and respect for our practitioners and other clients, no extra time will be allocated to compensate for lost time and full consultation fees will be charged. 


Consultation Etiquette 

Balanced Beings Collective asks if you please arrive to the video consultation 5 minutes early. This will ensure your consultation will run for the full allocated time, as additional time will not be offered to later arrivals, and 100% of the service fee will be charged. Balanced Beings Collective does not accept any form of aggressive or inappropriate behaviour, comments, or gestures. At the discretion of the practitioner, the consultation will be ended immediately and the client will incur 100% of the fee. 


Medical Advice

Balanced Beings Collective practitioners hold a bachelor of health science in naturopathy. Such person is not now, has never been and does not claim to be a medical doctor, psychologist, psychiatrist, mental-health counsellor, or drug and/or disease-treatment prescribing health care professional. All of the services, products, goods and information/materials provided to you are in no way connected to such persona’s past or current licenses or certifications. The information in our programs, goods and services is based on our personal experiences and information learnt in our bachelors degree. Our services are not a quick-fix, cure-all or a substitute for medical advice. We recommend a consilt with a health care professional before consultations. Nothing claimed by us is intended to be medical advice, diagnosis, treatment or cure. 

Never disregard professional medical advice or delay in seeking medical advice because of something you have read or heard from us, our website, materials or via our communication. Whether or not you chose to obtain the consent of your medical doctor or qualified health care provider while or before information received from us, you are still agreeing to accept full responsibility from your own actions and inactions. 


If you are currently taking any medications as prescribed by your doctor or qualified health professional please continue to consult with them regularly. Please consult with your doctor or qualified health care professional if you are starting any new supplements or herbal medicine from us. This is mandatory to avoid any possible contraindications. 


Payment Plan Agreement 

Background & Operative Provisions Information


The patient requires the services, as described in this Agreement (hereinafter “the Services”) to be provided. The service that the patient requires is a consultation at Balanced Beings Collective, either the premises, via online telehealth or via a mobile consultation. Balanced Beings Collective has the necessary skills, qualifications: Bachelor Health Science (Naturopathy) and experience to provide this agreement. 


Operative Provisions 

In consideration of the matters described above, and of the mutual benefits and obligations described in the agreement, the receipt of which and the sufficiency of which are hereby acknowledged, Balanced Beings Collective and the patient hereby agree as follows:


Terms & Conditions

The patient must fill out this payment plan agreement before the consultation time or the consultation will automatically be cancelled.

The first payment of the payment plan must be made within 48 hours of the consultation booking.

An extra monthly fee of $10 is required if you are commencing the payment plan, which will be added to your invoice once monthly. This is to cover the costs to provide payment plans to clients.


The payment plan must be paid by every Wednesday until payed off.

This payment plan agreement is for ongoing consultations and products over a 12month period.

Ongoing set of $45 AUD for children and $75 AUD for adults payment is required until all consultations and products have been paid.

The last payment will be an odd sum totalling whatever is left on my account and will not be a set fee.

The payment plan is for a 12 month period. After 12 months duration any costs left need to be made in full.

Patients have the option to pay the consultation off quicker or pay in full at any time of the payment plan agreement. If so please email:

If payment is not made every Wednesday an additional fee of $5 will be added every week a payment is not made. If no payments have been made for 30 days fees will be referred to a debt collector.

You agree to pay the payment plan instalments via the below business bank details.

All invoices sent to your email is what will be paid via the payment plan, weekly until paid off.

At any time i can email to find out the balance owing to my account.

Receipt proof of payment made needs to be sent to weekly

Payment Information

The term of this payment plan agreement will commence on the agreement date (time of the booking) and will continue until you have paid in full for all consultations and products that were not paid at the time booking/treatment. The full payment fee is dependent on the type of consultation booked and products purchased but the weekly payment will remain the same. 


The weekly payment for adults is $75 AUD and for children is $45 AUD. 


I agree to pay the payment plan fee weekly into the following bank account:

Brooke Klower

Commonwealth Bank

Account Number: 1048 6279

BSB: 065 115

Product Policies 

Information provided on Balanced Beings Collective website and Balanced Beings products are not intended to diagnose or treat any health condition. Any health condition should be referred to your chosen health care practitioner. Check with your health care practitioner before commencing any products provided via the online store. Be aware of any personal or family allergies or any contra-indications that may be affected by the use of Balanced Beings products. 


Payments must be received before products can be dispatched. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability. Dispatch times are dependent on availability and may be subject to delays with the shipping service beyond our control. 


When purchasing a product you agree that you are over the age of majority for your state or province of residence. When purchasing a product you agree that you will consult with a health professional before commencing the product. When purchasing a product you agree that you do not have any known allergies or contra-indications to the ingredients contained in the product. You also agree that when purchasing a Balanced Beings product you are not pregnant. When purchasing a product you declare that you Balanced Beings Collective is not held responsible to any risks or health outcomes associated with that product. 


When we receive your order we will email you an acknowledgement of receiving your order. This is an acknowledgement email only and does not constitute acceptance of your order. A contact between us will only be formed when we email you a confirmation that your order has been dispatched to you. Only those items listed on the confirmation email will be included in the contract. 


Our products have not been approved by the Australian therapeutics goods association. All of our products are food supplements only and should be treated that way. The products and methods mentioned or recommended on this site and within products are not intended to diagnose, treat, cure or prevent any illness or disease, nor are the products and methods intended to replace medical advice or help. 


Website Policies



A “Cookie” is a small file that is usually temporarily stored on your electronic device, often by your internet browser; without limitation these Cookies also may be called pixels, bots, tags, code snippets, beacons, logs, log records, remarketing or retargeting protocols, or may include similar technologies (all of these foregoing are defined as “Cookies” or “cookies” here). The enables your web to operate to your needs, likes and dislikes by gathering and remembering information about your preferences. Cookies are sent to your browser from a website and stored on your devices hard drive. We use “cookies” to collect information, to anaylse data about webpage traffic and improve our website to each user’s needs. Cookies provide you with a better website. Cookies does not give us access to your electronic device or any information about you other than the information you have elected to share with us by use of your browser and system settings. You can instruct your browser to refuse all cookies. However, if you do not accept cookies, you may noy be able to use some portions of our Service. We send a session cookies to your device when you access this website. By clicking accept when entering our website you accept “cookies” to be sent to your browser and collected. 


Some of our ad networks, advertisers, social media platforms, email delivery and management service providers, payment processors or independent third-party contractors may serve you cookies. Balanced Beings Collective does not have control over cookies placed by these contractors. We may also use advertising service contractors to present advertisements on the website and on other sites across the internet. Our contractors may use cookies to provide you with advertisements tailed to interests you have shown by browsing on this site.  These contractors may collect data such as your browser type, operation system, email address, IP/MAC addresses, web pages visited, content viewed, ads viewed and other. Some of our contractors may be considered data processors which you acknowledge. The use of cookies by our contractors is subject to their own privacy policies and legal terms, not ours. Therefore both parties, you and I agree that we will have no liability in connection with the actions or inactions of these contractors or in connection with your actions or inactions with regard to your information that you may have provided to these contractors. 


Links to other Websites

Our website may contain links to other website of interest. Once you have used these links to leave our site, you should note that Balanced Beings Collective has no control over that website. Thus, we are not responsible for the content you may encounter or other results that may occur by visiting external sites. 



By using Balanced Beings Collective you are accepting that you least the age of majority in your nation, territory or province/place of residence and are accepting complete legal responsibility of any person in your household or who is using your electronic device who is under the age of majority in your area, including without limitation any of your minor dependents who may be using our website. You also hereby agree to in no way, either directly or indirectly, provide us with any personal data or information relating to any of your minors who also is a twelve-and-under minor. You also consent to your complete and direct supervision for their use of our website and in all communications between or among the parties. You agree that any communications between or among the parties, that you may consideor private, and that not all electronic networks, whether online or private are always secure. Bookings of person(s) of those who are not the age of majority must be filled and completed by the parent or guardian. The parent must also be present in any consultations with persons who are not the age of majority. In Australia the age of majority is any persons over the age of 18 years. 

Business Rights & Responsibilities 

Balanced Beings Collective recognizes the responsibility for all information and content provided on this website. All information and content provided is based upon research, internal and external information, degree based knowledge, personal experiences and opinion. Balanced Beings Collective aims to provide current up to date and accurate content. Balanced Beings Collective, Brooke Klower does not take the duty of care or provide individual health advice out of 1:1 naturopath consultations. For professional medical advice regarding your health visit your health care practitioner. 


Visitor Responsibilities

Those who visit this website, are responsible for their personal health and safety. Information and products on this website should not be taken as medical advice and it is not individualised. 



We may use your personal information to contact you with newsletters, marketing or promotional materials and other information that may interest you. You can opt out from any of these by following the unsubscribe link or instructions provided in an email we send. We may contact you by email, online chat, social-media connections phone, text, fax or mail, according to the contact information you have provided us and/or the ways you have communicated with us. 


Compliance with Laws

Balanced Beings Collective may disclose personal information in special situations where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring or interfering with our rights, property, users or anyone else who could be harmed by such activities. We will disclose your personal information where required to do so by law or subpoena or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security of our service. 



By using this website you agree to indemnify us from and against all claims, suits, demands, liabilities, costs or expenses including and without limitation arising out of or in any way related to the use of this website by you. All due care has been taken to accurately precent information on this website. In the event there has been an error on this website we cannot be held responsible. 


Giveaway Policy

  • No purchases are necessary to win

  • Entrants must be age of majority in their primary country of residence and in their subdivision/state/province.

  • Winners are chosen at random, by a method of tools available online. We may also choose a winner by awarding the prize to the first eligible person or persons to respond to our free call to action. 

  • Unless stated otherwise, giveaways are for Australian residents only.

  • Winners will be notified by inbox on selected social media business accounts shortly after the giveaway and emailed all extra information. We are not responsible if a winner’s email inbox settings mark our notification as junk or spam. 

  • A winner’s tax considerations and any tax or tax-related obligations are entirely their own. 

  • Balanced Beings Collective reserves the right to end, extend or change a giveaway for any reason and without prior notice. 

  • Winners will have 48 hours to claim the prize or another winner may be chosen at our discretion. 

  • In any of our giveaways we reserve the right to limit the pool of eligible entrants to those who are not wholesale members, affiliates, contractors, employees of those company’s. 

  • We may make public on our site the winner’s personal details such as name and state or country of residence. All other contact information will remain private and confidential and destroyed after a winner is confirmed. 

  • We reserve the right to consider any entrant ineligible who has been a winner in the past. 

  • Odds of winning in a giveaway is dependent on the number of entrants. 

  • Void where prohibited by law. 



Unless otherwise specified, all materials and content appearing on this site and used in the company’s business, such as: text, site design, logos, graphics, videos, images, icons are the sole property of Balanced Beings Collective, copyright @ 2021, ALL RIGHTS RESERVED. The use of content on this site is for reading purpose only, for education, booking consultations, for shopping and placing orders and for no other purpose.  Any unauthorized use of materials appearing on this site may violate copyright, trademark and other applicable laws may result in criminal or civil penalties. 

Terms and Conditions & Privacy Policy Agreement 

The headings for sections are do not affect the meaning of the terms and conditions and privacy policy agreement. You agree to the above Privacy Agreement and Terms and Conditions when entering our site. You agree to review this Privacy Agreement and Terms and Conditions from time to time to ensure you are satisfied with any changes. From time to time we may request you are verify and re-verify your intent to continue as a party to these terms and policy. You pledge your best efforts to cooperate with us. This version and last update of this policy and conditions have been effective since the date listed at the end of this document.



Last updated: 12/05/2021


Company Information

Trading Name: Balanced Beings Collective  

ABN: 99570635884